When Will I Receive My eSIM After Payment?
Learn when your Skylano eSIM QR code and installation details arrive after payment, where to find them, and what to do if the email is missing.
Where your eSIM details are sent
After successful payment, the eSIM QR code and setup details are usually sent to the email address used at checkout and may also appear on the order details page.
- Order confirmation
- eSIM QR code
- Manual setup details
- Plan and destination information
- Activation or roaming instructions
- Support contact information
Make sure your email is correct
Before checkout, check your email address carefully. A small typo can prevent you from receiving setup instructions.
What to do if the email does not arrive
Check spam, junk, promotions, or updates folders and search for Skylano or your order number. If it is still missing, contact support with your checkout email and order number.
Frequently asked questions
Is my eSIM shipped physically?
No. A travel eSIM is delivered digitally by email and/or order page.
Buying before your trip?
Check your email carefully and install your Skylano eSIM while you still have stable Wi-Fi.
Keep reading
When Should I Install and Activate My Travel eSIM?
In most cases, buy and install on stable Wi-Fi before departure, then activate mobile data after arrival.
Read guideHow to Install a Skylano eSIM on iPhone
Connect to Wi-Fi, add eSIM, scan the order QR code, then select Skylano for mobile data after arrival.
Read guideeSIM Installed but No Internet? Troubleshooting Guide
Do not delete the eSIM first. Check destination, mobile data line, roaming, network selection, and APN.
Read guide