Terms of Service

Effective Date: [Effective Date]

Welcome to Skylano and its related websites, mobile applications, products, and services (collectively, the "Services"). The Services are operated by HONG KONG YUANHUA NETWORK TECHNOLOGY CO., LIMITED ("we", "us", or "our").

By accessing, purchasing, registering for, or using the Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service. If you do not agree, you must not use the Services.

1. Scope

These Terms apply to all Services made available through [Website Domain], the Skylano mobile application, official customer support channels, and any other official channels authorized by us, including eSIM plans, virtual number services, and related digital connectivity services.

Additional terms, plan rules, promotional terms, or partner-specific conditions may apply to certain products or services. In the event of inconsistency, the more specific terms will prevail for that product or service.

2. Eligibility

You represent and warrant that you have the legal capacity to enter into these Terms.

If you are under the age of 18, you may use the Services only with the consent and supervision of a parent or legal guardian.

You agree to provide accurate, complete, and current information and to keep your account information updated.

3. Account and Security

Certain features may require an account. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

You must notify us promptly at [Customer Support Email] if you suspect unauthorized access, fraud, or any security breach involving your account.

We may require verification, suspend access, restrict functionality, or terminate accounts where we reasonably suspect fraud, abuse, sanctions risk, payment risk, or other compliance or security concerns.

4. Services

Skylano provides digital connectivity services. Product features, coverage, speed, supported countries, validity periods, hotspot availability, voice or SMS functionality, and activation methods vary by destination, device, carrier, and plan and are described on the relevant product or order page.

Successful installation and use of an eSIM depend on device compatibility, unlock status, local carrier support, network availability, system compatibility, and correct installation.

Virtual number services may be subject to legal, carrier, platform, verification, and technical restrictions. We do not guarantee compatibility with all apps, platforms, registrations, calls, SMS services, or business use cases.

We may update, modify, suspend, or discontinue any Service, feature, plan, or pricing at any time for business, technical, legal, security, or operational reasons.

5. Orders and Payment

An order is generally deemed accepted after successful payment, subject to our right to reject, cancel, or limit the order in cases of pricing error, fraud risk, system malfunction, supply limitations, legal restrictions, or other reasonable grounds.

Payment confirmation does not automatically mean that the Service is active immediately. Activation depends on order status, provisioning, and technical conditions.

Digital services may not be cancelable or refundable once delivered, activated, installed, downloaded, bound to an account or device, used, or otherwise made available for use, except as required by law or stated in our Refund Policy.

6. Acceptable Use

You may not use the Services for unlawful, abusive, fraudulent, infringing, deceptive, harassing, spam-related, privacy-invasive, or sanctions-evading purposes.

You may not:

If we reasonably believe you have violated these Terms, applicable laws, or third-party network rules, we may warn you, suspend or terminate Services, cancel orders, deny refunds, and take further action as permitted by law.

7. Plan Usage and Restrictions

Validity period, data allowance, applicable region, and technical conditions are stated on the relevant plan and order pages.

Plans may be subject to fair use policies, reasonable network management, speed reduction, hotspot limitations, congestion effects, or other supplier restrictions.

Issues caused by device incompatibility, device lock, deleted eSIM, failure to follow instructions, missed activation window, operating system limitations, or user error are handled under our Refund Policy and support rules.

8. Refunds and Cancellations

Refunds, cancellations, eligibility conditions, and dispute handling are governed by our Refund Policy.

Except where required by law or expressly stated otherwise, we may decline refund requests arising from change of mind, accidental purchase, user error, unsupported devices, third-party platform restrictions, or failure to review product information before purchase.

9. Third-Party Services

The Services may rely on third-party carriers, payment providers, cloud vendors, hosting providers, support systems, and identity verification providers.

To the maximum extent permitted by law, we are not liable for disruptions, delays, compatibility issues, policy changes, or failures caused by third-party providers beyond our legal obligations, although we may provide reasonable assistance where possible.

10. Intellectual Property

All rights, title, and interest in the Skylano platform and related content, including trademarks, trade names, domain names, layouts, text, graphics, software, code, data, interfaces, and documentation, belong to us or our licensors.

You may not copy, reproduce, modify, distribute, mirror, publish, reverse engineer, display, or commercially exploit such content without our prior written consent.

11. Disclaimer

The Services are provided on an "as is" and "as available" basis.

To the maximum extent permitted by law, we disclaim all express or implied warranties, including merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, accuracy, and completeness.

We are not liable for service interruption, activation failure, degraded performance, data loss, or other losses caused by insufficient coverage, carrier outages, local regulations, device limitations, user settings, third-party platform rules, cyber incidents, force majeure, or other circumstances beyond our reasonable control.

12. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, data, goodwill, or business opportunities.

To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Services or these Terms will not exceed [Liability Cap].

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.

13. Privacy

Our collection and handling of personal data are described in our Privacy Policy and Cookie Policy.

14. Suspension and Termination

We may suspend, restrict, or terminate access to the Services at any time if required for maintenance, legal compliance, risk management, security, operational reasons, or if we reasonably believe your use creates legal, fraud, payment, or security risk.

15. Changes to These Terms

We may update these Terms from time to time. Updated versions become effective when posted or on the effective date stated in the updated version. Your continued use of the Services after that time constitutes acceptance of the revised Terms.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of the Hong Kong Special Administrative Region.

Any dispute arising out of or in connection with these Terms or the Services shall first be subject to good-faith negotiations. If unresolved, the dispute shall be submitted to the courts of competent jurisdiction in the Hong Kong Special Administrative Region.

17. Contact Us

Operator: HONG KONG YUANHUA NETWORK TECHNOLOGY CO., LIMITED

Registered Address: [Registered Address]

Customer Support Email: [Customer Support Email]

Privacy Email: [Privacy Email]

Legal Email: [Legal Email]