Terms and Conditions

These Terms and Conditions govern your access to and use of the Skylano website, account center, checkout, eSIM products, customer support, promotional programs, and related digital connectivity services. Skylano is operated by HONG KONG YUANHUA NETWORK TECHNOLOGY CO., LIMITED.

By accessing Skylano, creating an account, placing an order, receiving eSIM information, or using any Skylano service, you agree to these Terms and Conditions.

1. Definitions

"Skylano", "we", "us", or "our" means HONG KONG YUANHUA NETWORK TECHNOLOGY CO., LIMITED and the Skylano service.

"Customer", "you", or "your" means any person who accesses the website, creates an account, places an order, receives an eSIM, or uses the service.

"eSIM" means an embedded SIM profile or digital connectivity product delivered electronically by QR code, manual activation details, activation code, or another digital method.

"Plan" means a data plan, destination plan, regional plan, global plan, daily plan, total data plan, unlimited plan, promotional plan, or other digital connectivity product offered by Skylano.

"Installation" means adding the eSIM profile to a compatible device.

"Activation" means that the eSIM connects to a supported mobile network at the destination and mobile data service becomes available, or that the plan status, supplier record, carrier record, or usage record shows that the plan has started.

2. Eligibility and Account

You must be legally able to enter into a binding agreement to use Skylano. If you use Skylano on behalf of a company or organization, you represent that you have authority to bind that organization.

You are responsible for maintaining the security of your account, login method, email account, order information, QR codes, activation codes, devices, and payment methods.

You must provide accurate information and keep your account details up to date. Skylano may refuse service, suspend an account, cancel an order, restrict access, or require additional verification if we reasonably suspect fraud, abuse, unauthorized access, payment risk, sanctions risk, or violation of these Terms.

3. Nature of the Service

Skylano provides travel eSIM products and related digital connectivity services. Skylano is not a mobile network operator, telecommunications carrier, device manufacturer, app store, bank, or payment institution.

Mobile connectivity is provided through third-party carriers, roaming partners, eSIM suppliers, telecommunications infrastructure, and technical service providers. Network availability and performance may vary by destination, carrier, device, location, signal strength, congestion, local regulation, and other conditions outside Skylano's direct control.

Unless a product page expressly states otherwise, eSIM plans are data-only and do not include voice calls, SMS, emergency calling, or a local phone number.

4. Product Information

Plan destination, coverage, data allowance, duration, validity period, supported networks, plan type, price, taxes, discounts, and other product details are shown on the relevant product page or checkout page.

You are responsible for reviewing the plan details before purchase. Product information may change because of supplier updates, carrier arrangements, destination availability, operational requirements, legal requirements, or pricing changes.

Skylano makes reasonable efforts to keep product information accurate, but service availability and network performance cannot be guaranteed in every location or situation.

5. Device Compatibility

Before purchasing, you are responsible for confirming that your device:

• supports eSIM;
• is not carrier-locked;
• supports the required destination network bands and roaming settings;
• has a compatible operating system;
• can receive and install the eSIM information;
• allows mobile data roaming where required.

If you are unsure whether your device is compatible, contact Skylano support before purchase.

Device incompatibility, carrier lock, unsupported operating system, incorrect settings, or device limitations may prevent use of the eSIM. If the eSIM remains unactivated, refund eligibility will be reviewed under the Refund Policy. If the eSIM has been activated, refunds are generally not available.

6. Orders, Payment, and Pricing

Prices are displayed at checkout in the applicable currency. The final amount payable is the amount shown at checkout after applicable taxes, fees, discounts, coupons, Lanocoin, or credits.

Payments are processed by third-party payment providers. Skylano does not control all aspects of payment authorization, bank processing, foreign exchange conversion, payment provider fees, card issuer review, or payment delays.

An order is not confirmed until payment has been successfully received or otherwise accepted by Skylano. Skylano may cancel or refuse orders that appear fraudulent, unavailable, incorrectly priced, incorrectly configured, abusive, or in violation of these Terms.

7. Delivery of eSIM Information

After successful payment, eSIM information is usually delivered through the Skylano account center, order page, email, or another digital method.

You are responsible for providing and maintaining access to a valid email address and account. Delivery may be delayed by payment review, fraud screening, supplier availability, technical issues, email filtering, or other operational factors.

If you do not receive your eSIM information within a reasonable time, contact support@skylano.com.

8. Installation and Activation

You should install the eSIM using a stable internet connection and follow the instructions provided by Skylano, your device manufacturer, and your operating system.

Do not delete an eSIM profile after installation unless Skylano support instructs you to do so. Many eSIM profiles can only be installed once or may have limited reinstallation availability. Deleting an eSIM, changing devices, resetting a device, or scanning a QR code repeatedly may make the eSIM unusable.

Installation is not the same as activation. An eSIM may be installed before travel and activated only after connecting to a supported destination network, depending on plan rules and supplier records.

9. Data Usage, Validity, and Plan Types

Skylano may offer total data plans, daily data plans, unlimited plans, regional plans, global plans, or other plan types.

For total data plans, the data allowance is available during the stated validity period after activation or plan start, subject to the specific product terms.

For daily data plans, the stated daily allowance may reset by calendar day, 24-hour period, local network timing, supplier system timing, or another method shown on the product page or determined by the supplier.

For unlimited or high-data plans, fair-use policies, speed management, hotspot restrictions, network optimization, or other carrier rules may apply. "Unlimited" does not guarantee unlimited high-speed data in all circumstances unless expressly stated on the product page.

You are responsible for monitoring your usage, validity period, device settings, and remaining data.

10. Customer Responsibilities

You are responsible for:

• selecting the correct destination, plan, duration, and data amount;
• checking device compatibility before purchase;
• installing and configuring the eSIM correctly;
• enabling mobile data and data roaming where required;
• selecting the correct eSIM line for mobile data;
• keeping QR codes, activation codes, and account information confidential;
• contacting support promptly if an issue occurs;
• using the service lawfully and in accordance with these Terms.

You must not resell, redistribute, share, transfer, commercially exploit, or misuse Skylano products unless Skylano has given written authorization.

11. Acceptable Use

You must not use Skylano services for unlawful, fraudulent, abusive, harmful, excessive, or unauthorized purposes.

You must not use the service for:

• spam, phishing, scams, unsolicited bulk messaging, or deceptive activity;
• harassment, threats, impersonation, identity misuse, or rights infringement;
• malware, botnets, credential theft, unauthorized access, or security attacks;
• scraping, reverse engineering, automated account creation, or unauthorized API use;
• payment fraud, chargeback abuse, stolen payment methods, false refund claims, or false support claims;
• promotional abuse, referral abuse, coupon abuse, Lanocoin abuse, review manipulation, or free eSIM campaign abuse;
• unauthorized resale, redistribution, sharing, rental, transfer, or commercial exploitation of eSIM products;
• bypassing network restrictions, carrier rules, fair-use rules, or technical controls;
• any activity that may damage Skylano, customers, suppliers, carriers, payment partners, third parties, or public networks.

You must not create multiple accounts to bypass limits, use false or misleading account information, manipulate campaigns, expose QR codes or activation codes in a way that creates misuse risk, or attempt to obtain free service through misleading or abusive conduct.

If Skylano reasonably believes that you have violated these acceptable-use rules, Skylano may warn you, restrict or suspend your account, cancel pending orders, block delivery of eSIM information, suspend or terminate service, cancel or reverse promotional benefits, refuse refunds where permitted by the Refund Policy and applicable law, report activity to relevant partners or authorities, or take legal action where appropriate.

12. Sanctions, Export Controls, and Local Laws

You are responsible for complying with applicable laws and regulations in the country or region where you access or use Skylano services.

You must not use, purchase, resell, transfer, export, re-export, or otherwise provide Skylano services in violation of applicable sanctions, export controls, telecommunications rules, payment rules, or other legal restrictions.

Skylano may refuse, suspend, cancel, or restrict service where required by law or where we reasonably believe that an order, account, payment, destination, or use may create legal, regulatory, sanctions, payment, or security risk.

13. Service Limitations

Services are provided on an "as available" basis. Skylano does not guarantee uninterrupted access, exact speed, latency, signal strength, coverage in every location, compatibility with every device, or availability of every network feature.

Service may be affected by geography, buildings, underground areas, weather, local infrastructure, carrier maintenance, congestion, emergency events, government restrictions, roaming rules, fair-use rules, device settings, and third-party applications.

Skylano is not responsible for additional roaming charges, local SIM charges, device charges, app charges, hotel charges, travel losses, missed bookings, or other costs from third parties unless required by applicable law.

14. Cancellations and Refunds

Refund eligibility is governed by the Skylano Refund Policy. In general, unactivated eSIMs may be eligible for refund, while activated eSIMs are not refundable except as stated in the Refund Policy or required by applicable law.

If there is any conflict between these Terms and the Refund Policy regarding refund handling, the Refund Policy will apply to that specific refund issue.

15. Promotions, Coupons, Referrals, Free eSIMs, and Lanocoin

Skylano may offer coupons, discounts, referral rewards, free eSIM campaigns, Lanocoin, account credits, bonus data, or other promotional benefits. These benefits may be subject to additional terms, eligibility limits, usage limits, expiration dates, and anti-abuse controls.

Promotional benefits have no cash value unless expressly stated by Skylano or required by law. Skylano may cancel, reverse, suspend, or adjust promotional benefits if an order is refunded, canceled, disputed, suspected of abuse, or otherwise invalid.

Additional rules may be set out in the Skylano Promotions and Rewards Terms or on the relevant campaign page.

16. Intellectual Property

The Skylano website, brand, logo, design, text, graphics, images, software, source code, databases, product pages, user interface, and related materials are owned by Skylano or its licensors and are protected by intellectual property laws.

You may not copy, reproduce, modify, distribute, scrape, reverse engineer, mirror, sell, or commercially exploit any part of the Skylano website or service without prior written authorization.

17. Privacy

Skylano processes personal information in accordance with the Privacy Policy. By using Skylano, you acknowledge that your information may be processed for account operation, checkout, order delivery, support, fraud prevention, analytics, legal compliance, and related business purposes.

18. Third-Party Services

Skylano may rely on third-party payment processors, carriers, eSIM suppliers, roaming partners, hosting providers, analytics providers, support providers, email providers, and other service providers.

Third-party services may be subject to their own terms, policies, technical limitations, and processing times. Skylano is not responsible for third-party failures except to the extent required by applicable law or expressly stated by Skylano.

19. Disclaimers

To the maximum extent permitted by law, Skylano services are provided on an "as is" and "as available" basis. Skylano disclaims all warranties not expressly stated, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted service, and error-free operation.

No website content, guide, FAQ, support message, or troubleshooting instruction creates a warranty not expressly stated in these Terms.

20. Limitation of Liability

To the maximum extent permitted by law, Skylano will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profit, loss of data, travel disruption, missed bookings, additional roaming charges from another provider, device issues, app limitations, network outages, or third-party platform restrictions.

To the maximum extent permitted by law, Skylano's aggregate liability for any claim relating to an order will not exceed the amount paid by you for the affected order.

Nothing in these Terms limits any liability that cannot be limited under applicable law.

21. Indemnity

You agree to indemnify and hold Skylano harmless from claims, losses, damages, liabilities, costs, and expenses arising from your misuse of the service, violation of these Terms, violation of law, infringement of third-party rights, unauthorized resale, commercial exploitation, or payment abuse.

22. Changes to Services and Terms

Skylano may modify, suspend, restrict, or discontinue any website feature, product, plan, destination, price, supplier, promotion, or service at any time for business, operational, legal, regulatory, security, maintenance, or technical reasons.

Skylano may update these Terms from time to time. The updated version becomes effective when posted on the website or on the stated effective date. Continued use of Skylano after an update means you accept the updated Terms.

23. Language

These Terms may be made available in different languages. If there is any inconsistency between the English version and any translated version, the English version will prevail to the extent permitted by applicable law.

24. Governing Law and Disputes

Except where mandatory consumer protection laws require otherwise, these Terms are governed by the laws of the Hong Kong Special Administrative Region.

Before taking formal action, you agree to contact Skylano support and allow a reasonable opportunity for good-faith resolution.

25. Contact Us

Operator: HONG KONG YUANHUA NETWORK TECHNOLOGY CO., LIMITED

Address: No.14 Science Museum Road, Unit 917B, 9/F, Tower A, New Mandarin Plaza, TST,KLN, Hong Kong

Website: https://www.skylano.com

Support: support@skylano.com