Privacy Policy

This Privacy Policy explains how Skylano collects, uses, stores, shares, and protects personal information when you use our website, create an account, place an order, receive eSIM services, contact customer support, or interact with our marketing communications.

Skylano is operated by HONG KONG YUANHUA NETWORK TECHNOLOGY CO., LIMITED.

1. Scope

This Privacy Policy applies to:

• the Skylano website at https://www.skylano.com;
• customer accounts and login functions;
• eSIM purchases, checkout, order delivery, and after-sales service;
• customer support, email, live chat, feedback, and dispute handling;
• coupons, referral programs, Lanocoin, free eSIM campaigns, and other promotional programs;
• analytics, security, fraud prevention, and website improvement activities.

This Privacy Policy does not apply to third-party websites, payment pages, carriers, app stores, social media platforms, device manufacturers, or external services that operate under their own privacy policies.

2. Information We Collect

We may collect the following categories of information.

2.1 Account and Contact Information

• email address;
• name, nickname, or account display name;
• country, language, currency, time zone, and communication preferences;
• login method, account status, and authentication records;
• customer support messages, feedback, reviews, and complaint records.

2.2 Order and eSIM Information

• order ID, transaction reference, purchase date, product name, destination, plan type, data amount, duration, price, currency, coupon, discount, Lanocoin, and payment status;
• eSIM delivery status, installation status, activation status, plan validity, usage-related status, and service status where available;
• QR code delivery record, activation details delivery record, resend history, and related support records;
• refund, replacement, coupon, referral, Lanocoin, and after-sales records.

2.3 Device and Technical Information

• device model, operating system, browser type, device type, language settings, and eSIM compatibility information;
• IP address, approximate location, access time, referring page, pages visited, clicks, checkout activity, purchase events, and error logs;
• cookie identifiers, session identifiers, analytics identifiers, fraud prevention signals, and security logs.

2.4 Payment and Risk Information

• payment method type;
• payment status;
• payment provider reference;
• refund status;
• chargeback status;
• fraud screening and risk review results.

Skylano does not intentionally store full card numbers or sensitive payment credentials where payment is processed by third-party payment providers.

2.5 Marketing and Communication Information

• marketing consent status;
• email engagement information where permitted;
• campaign source, referral source, coupon use, and promotion interaction records;
• social sharing or referral activity where you choose to use such features.

3. How We Collect Information

We collect information:

• directly from you when you create an account, place an order, contact support, submit a review, use a coupon, or join a promotion;
• automatically when you use the website, account center, checkout, or customer support tools;
• from payment providers, fraud prevention providers, eSIM suppliers, carriers, roaming partners, analytics providers, marketing partners, and other service providers where necessary for the service;
• from device, browser, cookies, and similar technologies.

4. How We Use Information

Skylano uses personal information to:

• create, maintain, and secure customer accounts;
• process orders, payments, refunds, coupons, and Lanocoin;
• deliver eSIM QR codes, activation information, order updates, and service notices;
• verify eSIM installation, activation, usage, and refund eligibility;
• provide customer support and troubleshoot service issues;
• resend eSIM information when requested;
• manage promotions, referrals, free eSIM campaigns, reviews, and rewards;
• send transactional messages such as order confirmations, refund updates, security notices, and support replies;
• prevent fraud, abuse, chargebacks, unauthorized access, promotional misuse, and resale abuse;
• comply with legal, tax, accounting, regulatory, consumer protection, and dispute-resolution obligations;
• improve website performance, product pages, checkout, account center, customer experience, and support quality;
• analyze traffic, conversion flows, and campaign performance;
• send marketing communications where permitted by law and your preferences.

5. Legal Bases Where Applicable

Where applicable data protection laws require a legal basis, Skylano may process personal information based on:

• performance of a contract, such as processing orders, delivering eSIMs, providing support, and handling refunds;
• legitimate interests, such as fraud prevention, service improvement, security, analytics, customer support, and business operations;
• consent, such as optional marketing communications and non-essential cookies where required;
• legal obligation, such as tax, accounting, consumer protection, law enforcement, regulatory, and dispute obligations;
• protection of rights, such as handling chargebacks, complaints, fraud claims, legal claims, and policy enforcement.

6. How We Share Information

Skylano may share personal information with:

• eSIM suppliers, carriers, roaming partners, and technical service providers needed to deliver, activate, support, or troubleshoot eSIM services;
• payment processors, banks, card networks, fraud prevention providers, and chargeback handling partners;
• cloud hosting, database, email, messaging, customer support, live chat, and infrastructure providers;
• analytics, attribution, and marketing technology providers, subject to your choices and applicable law;
• professional advisers, auditors, insurers, legal counsel, and compliance consultants;
• regulators, courts, law enforcement, government authorities, or dispute-resolution bodies where required or appropriate;
• business successors in connection with a merger, acquisition, restructuring, financing, asset sale, or similar transaction.

We do not sell personal information in the ordinary meaning of selling customer data for money.

7. International Transfers

Skylano operates internationally. Your information may be processed or stored in countries or regions outside your place of residence, including Hong Kong and other locations where Skylano or its service providers operate.

Where required, Skylano uses reasonable contractual, technical, and organizational safeguards to protect personal information transferred internationally.

8. Cookies and Similar Technologies

Skylano uses cookies and similar technologies to operate the website, maintain sessions, remember preferences, support checkout, secure accounts, detect errors, analyze traffic, and measure marketing performance.

For more information, please review the Skylano Cookie Policy.

9. Marketing Communications

If you choose to receive marketing communications, Skylano may send product updates, travel eSIM information, offers, campaign notices, referral messages, and promotional emails.

You may opt out of marketing emails by using the unsubscribe method provided in the message or by contacting support.

Even if you opt out of marketing, Skylano may still send transactional or service-related messages, such as order confirmations, eSIM delivery emails, refund updates, security notices, and support replies.

10. Data Retention

Skylano retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• providing services and account access;
• completing orders, refunds, promotions, and customer support;
• complying with legal, tax, accounting, and regulatory obligations;
• preventing fraud, abuse, chargebacks, and unauthorized resale;
• resolving disputes and enforcing agreements;
• maintaining security and business records.

Retention periods may vary depending on the type of information, the nature of the service, legal requirements, dispute risk, and operational needs.

11. Security

Skylano uses reasonable technical and organizational measures to protect personal information, including access controls, encrypted transmission where appropriate, logging, monitoring, vendor review, and internal security procedures.

No internet service, network, email system, or storage system can be guaranteed to be completely secure. You are responsible for protecting your account credentials, email account, device, QR codes, activation codes, and order information.

12. Your Choices and Rights

Subject to applicable law, you may have the right to:

• request access to personal information we hold about you;
• request correction or update of inaccurate information;
• request deletion of certain information;
• request restriction of certain processing;
• object to certain processing;
• request portability of certain information;
• withdraw consent where processing is based on consent;
• unsubscribe from marketing communications;
• manage non-essential cookie preferences where available.

Skylano may need to verify your identity before responding to a request. Some requests may be limited by legal, security, anti-fraud, accounting, operational, consumer protection, or dispute-resolution requirements.

13. Account Deletion

You may contact Skylano support to request account deletion. We may retain certain information where necessary for legal compliance, fraud prevention, accounting, refund handling, chargeback defense, dispute resolution, security, or enforcement of our agreements.

Deleting an account may affect access to order history, eSIM information, coupons, Lanocoin, referrals, and support records.

14. Children

Skylano services are not directed to children. Customers must be legally able to enter into a binding agreement or use the service with appropriate consent from a parent or legal guardian where required by law.

15. Third-Party Links and Services

The Skylano website may include links to third-party websites, payment pages, social media pages, app stores, device manufacturer pages, carrier resources, or external resources.

Skylano is not responsible for the privacy practices, security, or content of third-party services.

16. Language

This Privacy Policy may be made available in different languages. If there is any inconsistency between the English version and any translated version, the English version will prevail to the extent permitted by applicable law.

17. Updates to This Privacy Policy

Skylano may update this Privacy Policy from time to time. The updated version becomes effective when posted on the Skylano website or on the stated effective date. If changes are material, Skylano will take reasonable steps to notify users as appropriate.

18. Contact Us

Operator: HONG KONG YUANHUA NETWORK TECHNOLOGY CO., LIMITED

Website: https://www.skylano.com

Support: support@skylano.com