Skylano legal document

Privacy Policy

HONG KONG YUANHUA NETWORK TECHNOLOGY CO., LIMITED and its Skylano platform ("Skylano", "we", "us", or "our") are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, share, transfer, and protect your personal data and the rights you may have in relation to it.

Effective Date: [Effective Date]

1. Personal Data We Collect

Depending on the Services you use, we may collect:

account information, such as name, email address, phone number, and login credentials;

order and transaction information, such as order number, purchased plan, payment status, invoice details, and purchase history;

identity verification and risk control information where required;

customer support records, such as emails, tickets, chat logs, attachments, and complaint details;

device and technical data, such as device model, operating system, app version, IP address, language, time zone, crash reports, and access logs;

usage data, such as activation status, service status, browsing behavior, and interaction history; and

cookie and similar technology data as described in our Cookie Policy.

2. How We Use Personal Data

We may use personal data:

to register and manage your account;

to process payments, orders, provisioning, activation, support, and refunds;

to provide customer service, troubleshoot issues, and respond to complaints;

to detect fraud, abuse, unauthorized activity, and security risks;

to improve our products, website, app, service quality, and operations;

to send transactional notices, service updates, security alerts, and important operational communications;

to conduct analytics and performance measurement;

to comply with legal, regulatory, tax, audit, and dispute resolution obligations; and

where permitted, to send promotions, offers, and product updates.

3. Legal Basis

We generally process personal data where necessary to provide the Services you request, perform our contract with you, pursue our legitimate business interests, comply with legal obligations, or, where required, based on your consent or non-objection.

4. How We Share Personal Data

We do not sell your personal data.

We may share personal data with:

carriers, connectivity providers, and technical vendors for service delivery and activation;

payment processors and anti-fraud providers for payment, refund, and security functions;

cloud providers, hosting providers, customer support systems, and security providers;

legal, accounting, audit, insurance, and compliance advisers;

governmental, regulatory, judicial, or law enforcement authorities where required; and

parties involved in mergers, acquisitions, financing, restructuring, or asset transfers.

We may also engage service providers to process personal data on our behalf under appropriate contractual or operational safeguards.

5. International Data Transfers

As an international digital connectivity platform, Skylano may transfer, store, or access personal data across jurisdictions outside Hong Kong.

Where appropriate, we use reasonable safeguards such as contractual protections, access controls, and data minimization to protect personal data during international transfers.

6. Data Retention

We retain personal data only as long as necessary for the purposes described in this Privacy Policy, including to provide Services, comply with legal obligations, resolve disputes, enforce agreements, meet tax and audit requirements, and maintain appropriate business records.

When retention is no longer necessary, we will delete, anonymize, or otherwise appropriately dispose of the data, subject to legal and technical limitations.

7. Your Rights

Subject to applicable law, you may have rights to request access to, correction of, updating of, deletion of, or restriction of the processing of your personal data, and to opt out of direct marketing.

We may verify your identity before processing requests and may charge a reasonable fee where permitted by law.

To exercise your rights, contact: [Privacy Email]

8. Direct Marketing

Where required by applicable law, we will use your personal data for direct marketing only with your consent or non-objection.

You may opt out at any time through the unsubscribe link in communications, your account settings, or by contacting [Privacy Email].

9. Cookies and Similar Technologies

We use necessary cookies and may use functional, analytics, and, where applicable, marketing technologies to operate and improve the Services. Please see our Cookie Policy for details.

10. Security

We implement reasonable technical, administrative, and organizational safeguards designed to protect personal data, including access controls, authentication, encryption in transit where appropriate, audit logging, role-based access management, and vendor oversight.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children

Our Services are generally intended for users with legal capacity to contract. If we become aware that we have collected personal data from a child without appropriate authorization, we will take reasonable steps to delete or otherwise appropriately handle that data.

12. Third-Party Services

Our Services may contain links to third-party websites, payment pages, social media pages, or third-party platforms. Those parties operate independently and have their own privacy policies and practices. We are not responsible for them.

13. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version becomes effective when posted or on the stated effective date.

14. Contact Us

Operator: HONG KONG YUANHUA NETWORK TECHNOLOGY CO., LIMITED

Registered Address: [Registered Address]

Customer Support Email: [Customer Support Email]

Privacy Email: [Privacy Email]

Legal Email: [Legal Email]